Melbourne Counselling FAQ - Frequently Asked Questions
Are counselling sessions confidential?
Yes, all sessions are strictly confidential except in circumstances where we are required by law to disclose a client's personal information. This is limited to situations where someone is at serious risk of harming themselves or another person, or if your file is subpoenaed by a court. Please see our Confidentiality in Counselling page for full details.
How do I book a counselling session?
Counselling sessions can be booked online via our booking system, by phone at (03) 8562 0386, or by completing our contact form with your preferred availability.
After your initial appointment, your counsellor will discuss your next appointment at the end of the session and will complete the booking for you if you decide to continue. Alternatively, you are welcome to book online or via email / phone at any point after your initial session.
How much do counselling sessions cost?
Our current fees are:
$120 for standard sessions (55 minutes)
$100 for concession sessions (55 minutes)
$180 for extended sessions (125 minutes)
$180 for couples counselling sessions
What forms of payment do you accept?
Melbourne Counselling accepts payment by credit card, cash, or EFT transfer for in-person sessions. Payment in full is required at the end of the session.
For sessions conducted online, payment is by credit card only via our online booking system. If the session has been booked by your counsellor, the session can be paid by clicking on the "Pay Now" button on your confirmation email.
Do I need a Medical Referral for counselling?
No, a referral is not required. However Melbourne Counselling welcomes referrals from medical and allied health practitioners and we are happy to liaise with others who may be supporting you and provide reports if needed.
Is a Medicare Rebate available for counselling sessions?
Unfortunately Medicare rebates are not currently available for counselling sessions at our practice. If you are seeking a Medicare rebate, you may contact your doctor for a GP Mental Health Plan to see if you qualify for sessions with a psychologist. You must be diagnosed with a mental health disorder to access Medicare rebatable psychology services.
While rebates can be helpful and are an incentive to start therapy, there are also limitations. Most psychologists use primarily CBT (Cognitive Behavioural Therapy) which is designed to treat specific symptoms and is not always effective for longer term issues.
Medicare rebates do not generally cover the full psychologist fee, and are normally limited to 10 sessions per year, after which the full fee applies.
Also, when you consult with a psychologist, psychiatrist, or social worker, you will have a mental health record that becomes part of your medical record. Unfortunately this can have unintended consequences in future - for example with insurance claims.
Are Private Health Fund Rebates available for counselling sessions?
Unfortunately private health fund rebates are not currently available for counselling sessions at our practice.